Two-way communication was always a subject for debate in the companies. Nobody really wants to hear about problems and usually the “door mat" is a convenient solution. At some point, however, the message must reach the recipient and top management is usually not ready to hear or they prefer to "shoot" the messenger who is usually the HR Manager. Internal feedback, although it should be considered as an important tool for the company success, it is treated as a disorder, as an unnecessary evil that opens Pandora’s Box and disrupts the bubble of top management.
Is that the case? Is bottom-up communication so bad or does the company throw away an important opportunity for feedback, development and innovation?